Política de reembolso
How to return a damaged or defective item: We take pride in our reputation for developing and manufacturing high quality products. If you receive a damaged or defective item, contact a KLC customer service agent within 14 days from the ship date at email@example.com and provide sales invoice number. If a return is authorized, you will be given a Return Goods Authorization (RGA) number. The item must be returned in original, unused condition, in original package, and with all paperwork, parts and accessories to ensure credit. Write the RGA number on the outside of the box and on an enclosed piece of paper and ship along with the goods. When choosing a shipping method, the returns should be shipped by an insured and traceable method. It is recommended that you use UPS or Insured Parcel Post for your return. All return shipping charges must be prepaid. We do not accept C.O.D. deliveries. Keep the Return Tracking Number for your return package to monitor delivery status. Once we receive the goods, we will email you notification of your refund or exchange.
No returns can be made on closeout, final sale or discontinued items. Items purchased at a retail store must be returned to that store.
Send the return package to the following address:
K Lawrence Collection Customer Returns
3480 Corte Sonrisa
Carlsbad, CA 92009
Ordering & Payment Method: All prices are in US dollars. The following credit cards / payment method are accepted: VISA, MASTER, AMEX, PAYPAL, SAMSUNGPAY, APPLEPAY and SQUARE. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to authorize payment to ventolation.com we will not be liable for any delay or non-delivery. We take all reasonable care to make our site secure.
Amend/Cancel Order: Change of order or cancellation is not allowed after confirmation. NOTE: If you are unsure of anything, please call or email us at firstname.lastname@example.org